Shipping & Returns
Shipping Policy
Thank you for supporting handmade ceramics! Each SoulClay piece is created with love and care, and I do my best to get your order to you as safely and quickly as possible.
Currently, I ship within Switzerland. If you're based outside of Switzerland and interested in ordering, feel free to get in touch via email – I’d love to explore options with you!
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Processing Time
All ready-made items are packed and shipped within 3–5 business days after payment is received.
For made-to-order pieces or custom work, you’ll be notified of the estimated processing time (usually 4-8 weeks, depending on the project).
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Packaging
Sustainability matters to me. I use recycled and eco-friendly packaging wherever possible, while making sure your ceramics are well-protected for their journey.
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Shipping Costs
Shipping costs are calculated at checkout based on your order size and delivery address.
Free local pickup in Arth is available – just choose this option at checkout and I’ll be in touch to arrange a time.
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Return & Exchange Policy
If your item arrives damaged, please contact me within 48 hours with photos of the packaging and the broken item. I’ll work with you to find a solution – whether that’s a replacement, repair, or refund.